Terms & Conditions

Terms & Conditions

Last Updated: May 2026

Welcome to Kaina Digital. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Introduction

These Terms & Conditions govern your use of the Kaina Digital website and services operated by Kaina Digital (“Company”, “we”, “our”, or “us”).

By accessing this website, you agree to these Terms & Conditions in full. If you disagree with any part of these terms, please do not use our website or services.

2. Services

Kaina Digital provides digital marketing and technology-related services including but not limited to:

  • Search Engine Optimization (SEO)

  • Social Media Marketing

  • Google & Meta Ads Management

  • Website Design & Development

  • Mobile App Development

  • Influencer Marketing

  • Branding & Digital Strategy

  • Content Creation

All services are subject to separate project agreements, quotations, proposals, or contracts where applicable.

3. Website Usage

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of this website by any third party.

You must not:

  • Use this website for fraudulent or unlawful activities

  • Attempt to gain unauthorized access to our systems

  • Distribute malicious software or harmful code

  • Copy, reproduce, or exploit website content without permission

4. Intellectual Property

All content on this website, including text, graphics, logos, branding, visuals, design elements, and digital assets, is the property of Kaina Digital unless otherwise stated.

You may not reproduce, distribute, modify, or republish any content without prior written consent.

5. Client Responsibilities

Clients engaging our services agree to:

  • Provide accurate and complete information

  • Respond to requests and approvals in a timely manner

  • Ensure all materials provided do not infringe third-party rights

  • Comply with applicable advertising and digital platform policies

Kaina Digital is not responsible for delays caused by incomplete information or delayed approvals from the client.

6. Payments & Billing

Payment terms will be outlined in project quotations, invoices, or service agreements.

Unless otherwise agreed:

  • Payments must be made within the stated invoice period

  • Deposits may be required before project commencement

  • Late payments may result in project delays or service suspension

All fees paid are non-refundable unless stated otherwise in writing.

7. Third-Party Platforms

Our services may involve third-party platforms including Google, Meta, Instagram, Facebook, TikTok, LinkedIn, hosting providers, analytics tools, and advertising platforms.

Kaina Digital is not responsible for:

  • Platform outages or technical issues

  • Changes to third-party algorithms or policies

  • Suspension or restriction of third-party accounts

  • Performance fluctuations caused by external platforms

8. SEO & Marketing Results Disclaimer

While we implement industry best practices and performance-focused strategies, Kaina Digital does not guarantee:

  • Specific Google rankings

  • Guaranteed traffic increases

  • Guaranteed sales or revenue outcomes

  • Specific advertising performance results

Digital marketing performance may vary based on competition, industry conditions, market trends, and third-party platform changes.

9. Limitation of Liability

Kaina Digital shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.

Our total liability for any claim relating to our services shall not exceed the amount paid by the client for the specific service involved.

10. Confidentiality

We respect the confidentiality of all client information and project materials.

Any confidential information shared with Kaina Digital will not be disclosed to third parties unless required by law or authorized by the client.

11. Links to Third-Party Websites

Our website may contain links to external websites for informational purposes.

Kaina Digital does not control or endorse third-party websites and is not responsible for their content, policies, or practices.

12. Termination

We reserve the right to suspend or terminate access to our website or services at our discretion if:

  • These Terms & Conditions are violated

  • Fraudulent or unlawful activity is detected

  • Payments remain outstanding

13. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, and protect personal information.

14. Changes to Terms

Kaina Digital reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms will be published on this page with the revised effective date.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Malaysia.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Kaina Digital
Website: https://kainadigital.com.my/
Email: info@kainadigital.com.my